Support
Redstone IT provides support services on an hourly basis. When possible, we will resolve the issues remotely using a combination of telephone and interactive remote desktop. When needed, we will come to your office and perform the support onsite. Some examples of the kinds of support we provide:
Break-fix
This is the most common IT support needed. If something breaks, give us a call and we will fix it.
Patches/Updates
We can install various operating system and software patches and updates as needed.
Recovery
If you lose important data or have a hard drive failure, we can help you recover that information.
Vendor Management
Let us help translate your business needs with your various outside IT vendors to ensure you get the best value for your dollar.
Hardware + Software Installation
We can install new hardware and software as needed.
Tech Onsite/Outsourced Helpdesk
We can provide a technician to work out of your office by the day, as needed.